Privacy Policy
1. Principles and Objectives
www.voyagelocal-thailand.com ("Website" or "We") recognizes the importance of personal data and other information related to users ("Customers" or "You"). To ensure your confidence that the Website operates with transparency and accountability in collecting, using, or disclosing your data under the Personal Data Protection Act B.E. 2562 ("PDPA") and related laws, this Privacy Policy ("Policy") has been established to clarify the details regarding the collection, use, or disclosure (collectively referred to as "processing").
2. Collection of Personal Data
Personal Data refers to information about an individual that can directly or indirectly identify that person. We collect personal data only when necessary and limited to what is essential.
| Type of Personal Data | Details and Examples |
|---|---|
| Identification Data | - Name, surname - Gender - Age - Date of birth - National ID number - Photographs |
| Contact Information | - Postal address - Telephone number (including home or mobile) - Social media accounts (e.g., LINE ID, Facebook account, Facebook ID, Google ID) |
| Financial Data | - Credit/debit card details (name on card, card number, expiration date, issuing bank) - Bank account - Tax invoice details |
| Technical Data | - IP Address - MAC Address - Usage logs or session tracking via Session ID - Browser type and version |
3. Sources of Personal Data
We may collect your personal data through the following channels:
3.1 Direct Collection from You
- When you register as a member by filling in forms, whether in hard copy, via the Website, social media, or other channels.
- When you order products or services.
- When you submit information via forms or web boards.
- When you contact us, inquire, or provide feedback about our products or services.
- When you opt-in to receive news or promotional materials from us.
3.2 Automatic Collection
- When you visit or use the Website where cookies or similar technologies are used to collect technical data about your usage.
- Data obtained from service usage and related information (e.g., device information, IP address, MAC address).
3.3 Collection from Third Parties
We may collect your personal data from external sources lawfully or with your consent for disclosure to us, such as when third parties provide your data to facilitate service provision or related business operations.
4. Legal Basis for Collection
| Legal Basis | Details |
|---|---|
| Performance of a Contract | To fulfill purchase agreements between the data controller ("We") and the data subject ("You"), including payment processing and delivery address collection for shipping. |
| Consent of the Data Subject | For collecting, using, or disclosing personal data that requires consent, with purposes clearly communicated before or at the time of consent (e.g., sensitive data collection, marketing communications, service facilitation). |
5. Purposes of Data Collection
| Purpose | Details |
|---|---|
| Facilitating Website Use and Service Provision | Enabling product ordering, shipping, returns, and exchanges. |
| Customer Support | Assisting with service-related inquiries, updating customer information, and handling requests or complaints. |
| Service Improvement | Analyzing and developing products or services to better meet customer needs. |
| Marketing and Promotions | Sending product/service information, special offers, promotions, discounts, and updates via email, SMS, or mail (with your explicit consent). |
| Data Analytics | Market analysis and research to enhance products and services. |
| Legal and Security Compliance | Preventing, detecting, and investigating illegal activities or security breaches affecting data subjects. |
We may share anonymized data publicly or with partners for marketing, website performance analysis, operational improvements, or trend reporting.
6. Disclosure of Personal Data to Third Parties
We may disclose personal data to third parties as necessary, subject to your consent, unless permitted by law. This includes:
- Shipping service providers
- Payment service providers
- Data analysis and market research providers
- Government authorities, regulatory bodies, or law enforcement as required by law or legal processes.
7. Data Retention Period
We retain personal data only as long as required by law or necessary for the stated purposes. Data will be deleted or destroyed when no longer needed.
8. Data Security
We implement appropriate measures to prevent loss, unauthorized access, destruction, use, alteration, or disclosure of personal data. Electronic security is ensured via SSL (Security Socket Layer) encryption certified by a CA (Certificate Authority), protecting sensitive information like personal details, passwords, and credit card numbers.
9. Data Subject Rights
- Right to Withdraw Consent – You may withdraw consent for data processing at any time.
- Right to Access – You may request access to and copies of your personal data.
- Right to Rectification – You may request correction of inaccurate or incomplete data. Members can update their information via the member details page.
- Right to Erasure – You may request deletion or anonymization of data when it is no longer necessary.
- Right to Restrict Processing – You may request temporary suspension of data processing during verification of rectification or objection requests.
- Right to Data Portability – You may request transfer of your data in a commonly used, machine-readable format.
- Right to Object – You may object to the collection, use, or disclosure of your personal data.
Exercising these rights may impact the services you receive. To exercise your rights, contact us at digital.media@keerahospitality.com, booking@keerahospitality.com, or call 0622026262, 0822196364, 0811522624. We will respond within 30 days of receiving your request.
10. External Website Links
Our Website may contain links to external sites that collect your data. We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.
11. Consequences of Refusing Consent
We may need personal data for legal compliance or contract fulfillment. If you refuse consent, you may still use our services, but with potentially reduced functionality due to limitations in data processing.
12. Policy Updates
This Privacy Policy may be updated or amended to comply with the PDPA or other relevant laws. We encourage you to review this policy periodically.
13. Contact Details
For questions, suggestions, or further information, please contact:
Data Controller
Email: digital.media@keerahospitality.com, booking@keerahospitality.com
Phone: 0622026262, 0822196364, 0811522624
Contact Form: www.voyagelocal-thailand.com/contactus
14. Account Deletion
To delete your user account, email digital.media@keerahospitality.com or booking@keerahospitality.com. Once deleted, your personal data on our servers will be permanently erased and cannot be recovered.